Frequently Asked Questions

Everything you need to know about dirtbag* gear.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unused and unwashed items. Simply reach out to our support team to initiate a return label.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but we have a 1-hour window where changes can be made. Please contact us immediately if you need to update your shipping address or item selection.

Are your products sustainably made?

At dirtbag*, we prioritize durability and ethical manufacturing. We use recycled materials whenever possible to ensure our gear lasts through every adventure while minimizing environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I track my package?

Once your order ships, you will receive an email with a unique tracking link. You can also track your status directly through your account dashboard on our website.